How does the process work?

You have questions, we have answers!


What is the benefit of having a medical cannabis card?

Medical cannabis card holders can
-obtain 2.5oz of cannabis every 14 days from the dispensary
-grow up to 5 plants at home
-increased cost savings due to lower local and state sale taxes 
-dedicated inventory for medical card holders

Because of COVID-19 How can I schedule an appointment?

All appointments are currently being conducted virtually. You will receive a ZOOM link via email after scheduling your appointment. If there are any medical records or documentation that you have regarding your qualifying condition it can be reviewed during the video visit.

I want to be seen in the office?

Due to COVID-19 we are currently not seeing any patients in the office until further notice.  

I have not been formally diagnosed with a qualifying condition, can the doctor give me a diagnosis

Yes. A unique factor of our company is the ability to diagnose patients with conditions. Dr. Troy is a board certified Internal Medicine physician with a wide scope of practice and familiarity with different disease processes. We take pride in being able to both diagnose and treat patients for conditions that qualify for medical cannabis

How do I start the process of getting my card? How do I book my appointment?

The 1st step is to book your consultation by clicking the Book Appointment button. 


At the consultation appointment, we will discuss your qualifying condition(s). We will begin to develop a relationship by discussing the beneficial effects that cannabis can have in your life. This includes different uses of the cannabis plant and its benefits. At that visit you will schedule your certification examination.

What is discussed during the consultation?

During the consultation we discuss topics such as methods of consumption, symptom relief, effects of cannabis with other medications. And our most unique service is that we develop a personalized cannabis regimen for your needs.

How long will the process take to get my MMJ card?

There is no specific amount of time that the process will take. After obtaining a certification form it is up to the patient to ensure that the online application with the state of Illinois is completed properly. Once all documents have been uploaded into the online application it generally takes 24-72 hours to receive access to the dispensary.

Are your services covered by my insurance?

Services are not covered by insurance. Each visit is "fee for service", which means payment is required before the visit.

I want to get a card, but still have questions about the process.

Please visit or call your local dispensary. As stated above, the dispensaries often offer free help with the application process to ensure that investing in a medical cannabis card is the best choice for you.

Have a question that isn’t covered here?

Ask us in the Contact Us section and we will be in touch via email.

Our Services

At Higher Level Healthcare, we’re dedicated to providing high-quality, personalized medical care. By continuously evaluating and upgrading our services, we ensure that all patients receive the best treatment for their needs. Get in touch with us today to learn more and schedule an appointment.


We are located on the 1st floor of The Breakers at Edgewater Beach,

5333 N. Sheridan Rd. Chicago, IL, 60640.

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